How can I return my item? Can I drop it off? Amy (Customer Service & Project Delivery Manager) 22 November 2021 15:40 Updated We do not have a drop off facility, however if you wish to claim under the guarantee then you can submit a claim with us. Related articles How long will it take for you to assess my guarantee claim? Do I need to register my guarantee? Do I need my receipt to make a claim on the guarantee? How do I know if my product is covered by the guarantee? Will anything void my guarantee?