How do I know if my product is covered by the guarantee? Customer Service Manager 22 November 2021 15:33 Updated Every product has its own guarantee and details can be found in the use and care supplied with the product. If you believe your item is faulty, then please contact us. Related articles How do I claim under the guarantee? Will anything void my guarantee? Do I need my receipt to make a claim on the guarantee? Hard anodised cookware How long will it take for you to assess my guarantee claim?