How can I return my item? Can I drop it off? Amy 15 November 2019 11:50 We do not have a drop-off facility. You would need to return via the Post Office or other courier. Related articles Do I have to pay to return my product? How do I claim under the guarantee? Where do I send my product? How long will it take for you to assess my guarantee claim? What else should I include when returning my product?