How can I return my item? Can I drop it off? Customer Service Manager 15 November 2019 11:50 We do not have a drop-off facility. You would need to return via the Post Office or other courier. Related articles Where do I send my product? Do I have to pay to return my product? What will void the guarantee on my cookware? How do I claim under the guarantee? How long will it take for you to assess my guarantee claim?