Can I send photos of my product instead? Customer Service Manager 15 November 2019 11:49 Updated Yes, please submit a claim with photographs attached*.*You may still be asked to return the item for examination. Related articles How do I claim under the guarantee? Do I need my receipt to make a claim on the guarantee? How do I know if my product is covered by the guarantee? Do I need to register my guarantee? How long will it take for you to assess my guarantee claim?