Can I send photos of my product instead? Amy 15 November 2019 11:49 Updated Yes, please submit a claim with photographs attached*.*You may still be asked to return the item for examination. Related articles How do I claim under the guarantee? Do I need my receipt to make a claim on the guarantee? Where do I send my product? What will void the guarantee on my cookware? How do I return an unwanted, incorrect or damaged order?