How do I claim under the guarantee? Amy Jones, Customer Service Manager 15 November 2019 11:51 You would need to contact the seller in the first instance. If the product was purchased from us, please submit a claim. Related articles Do I need my receipt to make a claim on the guarantee? How do I know if my product is covered by the guarantee? Can I send photos of my product instead? What will void the guarantee on my cookware? Do I need to register my guarantee?