Do I need my receipt to make a claim on the guarantee? Amy Jones, Customer Service Manager 15 November 2019 11:51 Ideally, yes. However we may still be able to assist without the receipt. Related articles How do I know if my product is covered by the guarantee? How do I claim under the guarantee? What will void the guarantee on my cookware? How can I return my item? Can I drop it off? Can I send photos of my product instead?