Do I have to pay to return my product? Amy Jones, Customer Service Manager 15 November 2019 11:50 Yes. However we will refund returns postage costs if the goods are found to be faulty. Related articles What else should I include when returning my product? Where can I find local stockist information? Where do I send my product? Can I send photos of my product instead? Can I download a manual/use and care for my product?