Do I have to pay to return my product? Customer Service Manager 15 November 2019 11:50 Yes. However we will refund returns postage costs if the goods are found to be faulty. Related articles What else should I include when returning my product? How long will it take for you to assess my guarantee claim? How can I return my item? Can I drop it off? Where do I send my product? Can I send photos of my product instead?