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  • Do I need to register my guarantee?
  • What will void the guarantee on my cookware?
  • How do I know if my product is covered by the guarantee?
  • How do I claim under the guarantee?
  • Do I need my receipt to make a claim on the guarantee?
  • How can I return my item? Can I drop it off?
  • Where do I send my product?
  • Do I have to pay to return my product?
  • What else should I include when returning my product?
  • How long will it take for you to assess my guarantee claim?
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Do I have to pay to return my product?

Amy Jones, Customer Service Manager
  • 15 November 2019 11:50

Yes. However we will refund returns postage costs if the goods are found to be faulty.

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Related articles

  • What else should I include when returning my product?
  • Can I send photos of my product instead?
  • Do I need my receipt to make a claim on the guarantee?
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